Refund Policy

Section 01

Our Commitment

Beeyacorp provides paid advertising strategy, account audits, and campaign architecture services to business owners and marketing teams. We are committed to delivering genuine value on every engagement.

We understand that circumstances change and that not every engagement will result in the outcome a client hoped for. This policy is designed to be fair, transparent, and easy to act on. If something has gone wrong, we would always rather hear from you directly than have you feel stuck.

Section 02

Free Strategy Session

The initial strategy session and account audit offered on our website is provided at no charge. There is nothing to refund for a free session. You are under no obligation to proceed to a paid engagement after the session.

If you book a free session and do not attend without cancelling, we reserve the right to decline future booking requests at our discretion, as we invest preparation time in reviewing your account beforehand.

Section 03

Paid Engagements

Paid engagements at Beeyacorp include, but are not limited to:

• Paid account audits and written diagnostic reports
• Campaign architecture builds (one-time project engagements)
• Ongoing campaign management retainers (monthly)
• Ad spend managed on your behalf through Google Ads, Meta Ads, or other platforms

Each engagement type has different refund terms, as detailed in Section 4.

Section 04

Refund Eligibility

The following table summarises refund eligibility by scenario:

Partial refunds are calculated based on the proportion of work completed at the time of the cancellation request. We will provide a written breakdown of work completed before confirming any partial refund amount.

Section 05

Non-Refundable Items

The following are not eligible for refund under any circumstances:

• Ad spend - any funds transferred to and deployed through Google Ads, Meta Ads, LinkedIn Ads, or any other advertising platform. Once spent, this money cannot be recovered.
• Completed deliverables - any audit report, strategy document, campaign build, or written output that has been delivered to the client.
• Sessions attended - strategy sessions, onboarding calls, or consultation calls that have taken place, regardless of outcome.
• Platform fees - any fees charged directly by third-party tools, platforms, or services that Beeyacorp has procured on your behalf.
• Late cancellations - session fees where cancellation was made within 24 hours of the scheduled time.

Section 06

How to Request a Refund

To request a refund, please follow these steps:

Section 07

Refund Processing

Once a refund has been approved, it will be processed as follows:

• Refunds are returned to the original payment method used at the time of purchase.
• Processing typically takes 5-10 business days, depending on your bank or payment provider.
• We will confirm by email when a refund has been initiated from our side.
• If the original payment method is no longer available, we will work with you to arrange an alternative.

Section 08

Cancellation Policy

For ongoing retainer engagements, the following cancellation terms apply unless otherwise agreed in writing:

• Retainers operate on a monthly cycle. Cancellation must be submitted in writing before the start of the next billing cycle to avoid being charged for that month.
• Cancellation requests submitted after a billing cycle has commenced will be applied to the following month. Work for the current month will continue and no refund will be issued for that cycle.
• There is no minimum contract term unless specified in your engagement agreement. You may cancel at any time, subject to the above notice requirement.
• Access to any accounts, dashboards, or tools managed by Beeyacorp will be transferred back to you within 5 business days of cancellation.

For project-based engagements, cancellation terms are agreed at the time of engagement. If no specific terms are in place, this general policy applies.

Section 09

Disputed Charges

If you believe a charge was made in error or disagree with an invoice, we ask that you contact us directly at Growth@beeyacorp.org before initiating a chargeback with your bank or payment provider.

Chargebacks initiated without prior communication may result in:

• Immediate suspension of services
• Recovery of documented costs and administrative fees associated with the dispute process
• Refusal of future service

We are committed to resolving billing concerns fairly and quickly. Direct communication is always the fastest path to resolution.

Section 10

Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected in the "Last Updated" date at the top of this page. Continued use of our services after any changes constitutes acceptance of the revised policy.

For engagements in progress at the time of any policy change, the terms in effect at the date of engagement commencement will apply unless otherwise agreed in writing.